Contact EIG

Questions about your level, a program, a payment or your access? Message the team directly.

Support hours: daily, 10:00–22:00 (Cairo time).

Get in touch

Contact EIG — English course and call center training enquiries

The fastest way to reach EIG is WhatsApp. A real member of the team answers questions about levels, program differences, prices, installments, session timings and access problems — not a bot. If you already have an EIG account and something is not unlocking, message us with the email you registered with so we can check the order directly.

Before you write, two shortcuts may save you time: the placement test tells you which program suits your level, and the FAQ answers most questions about pricing, access periods, certificates and installments.

What to contact us about

Choosing between B1 Train to Hire, Recorded Fast Track and Recorded Master.
Payment, installment or promo code questions before or after checkout.
Access problems: materials, videos, PDFs or the countdown on your subscription.
Affiliate and creator programs, commissions and payouts.
Employers and hiring partners looking for trained bilingual candidates.

Response times

WhatsApp messages are normally answered the same day. Email replies can take up to one working day. Access and payment issues are treated as priority because they block your training.