Top Call Centers in Egypt Compared: Concentrix vs Teleperformance vs Sutherland
Published: 27 August 2026
If you are searching for call centre vacancies in Egypt, three names keep coming up: Concentrix, Teleperformance, and Sutherland. They all hire English-speaking agents for international accounts, but the pay, requirements, benefits, and day-to-day culture are different. This guide compares them side by side so you can target the one that fits you best — and prepare for its assessment.
Quick comparison
| Company | Typical salary | Best for |
|---|---|---|
| Concentrix | EGP 8,000 – 14,000/month (entry to experienced) | Customer service & sales agents |
| Teleperformance | EGP 7,500 – 13,000/month (entry to experienced) | Versatile, multi-account agents |
| Sutherland | EGP 7,000 – 12,000/month (entry to experienced) | Tech-support & analytical agents |
Concentrix
Concentrix Egypt (New Cairo / Maadi)
Hiring requirements
- Strong spoken English (B1+ and above preferred)
- Customer service or sales aptitude
- Flexible to work shifts, weekends and public holidays
- Typing speed of ~30+ WPM for chat/email roles
Benefits
- Medical insurance after probation
- Performance and attendance bonuses
- Career progression from agent to team leader
- Transportation allowance for late shifts
Work culture
Structured, KPI-driven environment with a strong focus on quality monitoring and coaching. Concentrix is known for thorough onboarding and assessment days, making preparation essential.
Teleperformance
Teleperformance Egypt (Cairo)
Hiring requirements
- Clear English communication, neutral accent an advantage
- Customer-handling and problem-solving skills
- Willingness to work rotational shifts
- Basic computer literacy and CRM familiarity
Benefits
- Health insurance and life insurance
- Monthly and quarterly incentives
- Internal mobility across global programs
- Allowances for night and meal shifts
Work culture
Fast-paced and target-oriented, with multiple international accounts. Teleperformance values adaptability and offers exposure to different client industries, which suits versatile agents.
Sutherland
Sutherland Egypt (Cairo)
Hiring requirements
- Good English proficiency for voice and chat support
- Technical aptitude for tech-support programs
- Rotational shift flexibility
- Stable internet for any hybrid or remote roles
Benefits
- Medical coverage after probation
- Performance and quality bonuses
- Training in technical and soft skills
- Opportunities for remote and global programs
Work culture
Process-driven with a technical leaning on several accounts. Sutherland emphasizes documentation, troubleshooting discipline, and continuous training — a good fit for analytically-minded agents.
How to get hired at any of them
All three run an assessment day: an English interview, a listening or typing task, and a mock customer call. The common reason candidates fail is not a lack of effort — it is speaking under pressure and handling the mock call confidently. The same phrases, vocabulary, and interview answers work across all three companies.
Prepare with EIG
EIG's Train to Hire program prepares you for the exact assessments used at Concentrix, Teleperformance, and Sutherland — with mock interviews and call-center English drills.